Our policies are governed by the Consumer Defense Code and strive for full customer satisfaction.

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Exchange, Return and Repentance Policies

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purchase withdrawal

The withdrawal and return of the purchase can be made within 7 (seven) calendar days after receiving the product. The client should contact us via e-mail pernadojamal@pimentadojamal.com.br or telephone (11) 3637-0229, from Monday to Friday from 8:00 am to 5:00 pm to request the  purchase withdrawal or regret. The product(s) must remain in its original packaging, inviolate and without signs of use.  The customer will be reimbursed for the amount paid as soon as all the informed requirements are validated. The product(s) will be analyzed and, if the packaging is violated, reimbursement will not be possible.

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Defects

Upon delivery, the customer must check whether the box, packaging or bag is violated, torn or damaged. In case of damage to any of the products received, we advise that the immediate refusal be carried out at the time of delivery. If possible, take photos. Report the occurrence to the Customer Service Department: pernadojamal@pimentadojamal.com.br or (11) 3637-0229 from Monday to Friday from 8 am to 5 pm.

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Exchanges and Returns

The exchange may be carried out within 30 (thirty) days from receipt, if the order is not in accordance with its specifications (operational errors in the quantity or type of product).

The customer should contact our service center, (11) 3637-0229, from Monday to Friday from 8:00 am to 5:00 pm, or by e-mail at Chapéudojamal@pimentadojamal.com.br, informing the registration data and the reason for the request. exchange.